Liverpool, L1
4.7/5, 182 reviews
91% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
90% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ... show more Welcome to an independently-run, independently-minded estate and lettings agency.

Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too. So we decided to build our own home. A team of quick thinkers and good listeners also did a rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise. We had one philosophy: to keep the promises we made.
Then we opened the doors.

Welcome to Ascend. We're built on higher standards.
Ascend Properties | Built on Higher Standards

Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 90% £450 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 158 16 0 0 0 0 4 1
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS
Latest Properties

“Very impressive...”

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May 08,2019
Minithumbup
Paul Mcintyre
By: 'Erika'
May 08,2019
0 people found
this helpful
Me and my mum are very pleased to have someone helping us to move in a new property. Paul is very professional but also, a very nice person to work with. Definitely recommend this agency 10/20...
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Comment on agent fees
Very impressive
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“Very pleased!...”

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May 04,2019
Minithumbup
Kyle Kelly
By: 'Adam'
May 04,2019
0 people found
this helpful
This will be a big change for us and Kyle has done an amazing job at making myself and my roommate comfortable in the home and fast responses, very pleased!...
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Comment on agent fees
Good
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“10/10 amazing...”

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May 04,2019
Minithumbup
Kyle Kelly
By: 'Leah'
May 04,2019
0 people found
this helpful
Highly recommend coming to Acend if your looking for your new property. Couldn't of been more of a helping hand then what they was! Really appreciated everything....
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Comment on agent fees
Really helpful in getting us the best experience with Acend.
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“Excellent staff...”

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Apr 24,2019
Minithumbup
Kyle Kelly
By: 'Sean'
Apr 24,2019
1 people found
this helpful
Extremely helpful and quick to respond to any questions regarding the property and fees. As well as being very polite...
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“Dr...”

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Apr 15,2019
Minithumbup
By: 'Yong'
Apr 15,2019
1 people found
this helpful
I had good view experience with Karl's help. The flat is what i expected. It is great location for food and close to my work....
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“He was very helpful...”

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Apr 15,2019
Minithumbdown
Kyle Kelly
Lora Barker
By: 'Mohammad'
Apr 15,2019
0 people found
this helpful
During my reservation he was the to make everything so easy for me. He was very helpful and polite. Thanks...
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Comment on agent fees
Good
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“Professional and helpful...”

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Apr 10,2019
Minithumbup
Kyle Kelly
By: 'Nathan'
Apr 10,2019
0 people found
this helpful
Everything about this experience was swift and professional, I only viewed the flat yesterday and already Kyle has sorted out moving in for me and my fiance, superb service...
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“Fantastic Customer Experience...”

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Apr 01,2019
Minithumbup
Kyle Kelly
By: 'C'
Apr 01,2019
0 people found
this helpful
Kyle showed me around my new apartment. He was on time, well mannered and answered the questions I asked on the property to a great ability. Delighted that he was able to secure the property for me at such short notice....
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Comment on agent fees
N/A - Standard agency fee
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“Excellent...”

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Mar 29,2019
Minithumbup
Kyle Kelly
By: 'A'
Mar 29,2019
0 people found
this helpful
He was so helpful and friendly and punctual and tried to answer all my questions with the right answers a...
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“Professional...”

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Mar 28,2019
Minithumbup
Paul Mcintyre
By: 'J.mooney'
Mar 28,2019
0 people found
this helpful
From start to finish Paul was honest and professional, he was there at the end of the phone to answer any enquiries we had Excellent service...
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Comment on agent fees
Average
Was this helpful? Yes

“Superb from start to finish...”

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Mar 27,2019
Minithumbup
Kyle Kelly
By: 'T'
Mar 27,2019
0 people found
this helpful
Superb from start to finish, Kyle was very professional, answered all questions and very prompt reply via emails. It was very refreshing dealing with an agent who you felt truely cared and pushed hard to get things over the line rather then just being a ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“great agent...”

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Mar 27,2019
Minithumbup
Kyle Kelly
By: 'rea'
Mar 27,2019
0 people found
this helpful
kyle was very presentable and was at the apartment when we arrived, he made me feel at ease answering all the questions we asked, he has kept me informed throughout the process and has assured us that that if we have any questions we can ...
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Comment on agent fees
I think reference fees are high but they seem very professional
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“Helpful...”

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Mar 16,2019
Minithumbup
By: 'Arun'
Mar 16,2019
0 people found
this helpful
Showed me around and was very helpful. Answered all of my questions. Explained the next steps and process in full....
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“Kyle Kelly absolutely so professional and genuine I would highly recommend him to family and friends!...”

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Feb 20,2019
Minithumbup
Kyle Kelly
By: 'Y1'
Feb 20,2019
0 people found
this helpful
In a nutshell I was on a time schedule to move into a property ASAP it was Kyle Kelly that happened to give me a courtesy call, he came across really really friendly and helpful, it was the next day which we had arranged a ...
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Comment on agent fees
Good
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“Above and Beyond!...”

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Feb 01,2019
Minithumbup
Kyle Kelly
By: 'Hannah'
Feb 01,2019
0 people found
this helpful
Professional working relationship with Ascend. My main point of contact is Kyle. He has always been friendly and efficient, continually goes beyond the call of duty. Thank you!...
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“Efficient...”

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Feb 01,2019
Minithumbup
Kyle Kelly
By: 'MMR'
Feb 01,2019
0 people found
this helpful
Agent was on time and pleasant to speak with. He was also very good at being patient while I worked things out and offered solutions where needed....
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Comment on agent fees
Fees are abit high.
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“Amazing customer service...”

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Jan 24,2019
Minithumbup
Kyle Kelly
By: 'Chelsea'
Jan 24,2019
0 people found
this helpful
Kyle was very helpful and informative for the start, helped me through my application and was very friendly at my viewing....
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Comment on agent fees
Good
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“Friendly Experience...”

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Dec 20,2018
Minithumbup
Kyle Kelly
By: 'Natalia'
Dec 20,2018
0 people found
this helpful
I have had a friendly and warm experience with Kyle at Ascend Properties, who showed me around the first property which I promptly decided to move to. The lettings process can be stressful, especially as I was living in a different city to the property, ...
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Comment on agent fees
I do think the agency application fee is high given that there are additional fees to incur on top.
Was this helpful? Yes

“Good viewing and service...”

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Dec 17,2018
Minithumbup
Kyle Kelly
By: 'Yerassyl'
Dec 17,2018
0 people found
this helpful
I have just had viewing, and liked property. Stuff works fast and efficient. I am applying to the property and will move in soon. Application fee is quite expensive....
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Comment on agent fees
Agent fees are quite expensive
Was this helpful? Yes

“Very helpful...”

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Dec 05,2018
Minithumbup
Kyle Kelly
By: 'Beth'
Dec 05,2018
0 people found
this helpful
Was very friendly, polite and made us feel at ease with any questions we had. Would recommend to other people...
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“Friendly Experience...”

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Dec 04,2018
Minithumbup
Kyle Kelly
By: 'Natalia'
Dec 04,2018
0 people found
this helpful
I had a friendly and warm experience with Kyle when viewing my property. The letting process can be stressful especially as I was living in a different city to the property, but Kyle was very informative....
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Comment on agent fees
A little high given there are additional fees to incur
Was this helpful? Yes

“Good job...”

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Nov 30,2018
Minithumbdown
By: 'Laurene'
Nov 30,2018
0 people found
this helpful
To Mr Kelly, Despite our urgent request, the agency did a very good job, and was able to help us quickly. We found our property from the first visit. Thank you for your invaluable help!...
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“Honestly diabolical - ignore the good reviews...”

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Nov 07,2018
Minithumbdown
By: 'Stephen'
Nov 07,2018
36 people found
this helpful
Very friendly to myself and my partners face but no one in office ever knows what's going on and pass the book or are completely different via email. Repairs take weeks to complete even when rent was paid for the year within 6 months. Advised certain ...
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Comment on agent fees
Terrible, charged £40 for an immigration check when both me and my partner hold British passports. Told it was a legal requirement, it is not.
Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (3)
Unfortunately, we have been unable to locate your tenancy and therefore cannot provide further detail or explanation. If you would like to provide further details or contact the office, we would be happy to discuss further. ...

“application for Mrs Nadira Kachach...”

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Nov 01,2018
Minithumbup
Kyle Kelly
By: 'To'
Nov 01,2018
0 people found
this helpful
very good. help and consideration from Mr Kyle he was very helpful and he gave us all the informations which we need thanks so much....
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Comment on agent fees
very good
Was this helpful? Yes

“Overall very pleased...”

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Oct 01,2018
Minithumbup
By: 'Merseyside'
Oct 01,2018
0 people found
this helpful
Very happy with the service overall. Initial viewing of the property was helpful and thorough. Responses to queries have been prompt and clear throughout the process....
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Comment on agent fees
Agent's fees appear to be standard for the area.
Was this helpful? Yes

“Excellent...”

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Sep 24,2018
Minithumbup
By: 'Bernadett'
Sep 24,2018
0 people found
this helpful
We were checking the property with Kyle and he was very helpful,straight and friendly. After we decided to rent a flat from this agent ,the procedure was smooth and easy.They have sent us everything what we needed to fill and sign, and they ...
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Comment on agent fees
The fees are a bit high but I think it worth it if you find the perfect future home through this agent
Was this helpful? Yes

“Good service...”

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Sep 18,2018
Minithumbup
By: 'Jessica'
Sep 18,2018
0 people found
this helpful
I have had a good experience using this letting agency. Organising viewings was easy. The application process ran smooth and with them being quick to sort referencing and get the tenancy agreement to us. Would recommend....
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Comment on agent fees
The fees are a little higher than for other letting agents I have used in the past.
Was this helpful? Yes

“Excellent Service...”

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Sep 08,2018
Minithumbup
Kyle Kelly
By: 'Matt'
Sep 08,2018
0 people found
this helpful
Been arranging my property with Kyle today and his service has been excellent, very fast at responding to emails and has made the whole process as smooth as possible!...
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“Quick, friendly and helpful...”

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Sep 07,2018
Minithumbup
Kyle Kelly
By: 'Jordan'
Sep 07,2018
0 people found
this helpful
Kyle was super friendly through this process and patient with multiple phone calls thrown at him by myself. His negotiations with the landlord were quick and easy and made this process very smooth....
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Comment on agent fees
I think the agent fees are a tiny bit too high, but it is what it is.
Was this helpful? Yes

“Not Bad price a bit high...”

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Sep 07,2018
Minithumbup
By: 'Hadji26'
Sep 07,2018
0 people found
this helpful
A professional company but we felt that the application fee was very steep at £120 each. Staff were friendly however there were many times where we would call the office and there'd be nobody there to answer. Application process is good as its all online which ...
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Comment on agent fees
More expensive than some Agents we've been with will have to find out if its worth it
Was this helpful? Yes
Staff picture Kyle Kelly
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Staff picture Amanda Field
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Staff picture Joseph McCorkindale
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Staff picture Adam Stephenson
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Staff picture Faye Newton
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Staff picture Lora Barker
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 7:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

Awards won by Ascend Properties, Liverpool L1 6DE



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Ascend Properties

Branch - Liverpool, L1